Uploading documents and photos
Find out what file formats documents must be in when you upload them into our system, and how to fix errors when uploading photos.
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File formats for uploading documents and
All documents uploaded must be PDFs and all images must be JPEGs or JPGs.
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Acceptable photos for a visa or
The photo you give us for your visa or New Zealand Electronic Travel Authority (NZeTA) application must clearly identify you, not be altered, and meet our photo standards.
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Fixing errors when uploading a
When you submit a visa or an NZeTA photo online, you will get an error message if the photo does not meet requirements. Check what you can do to fix the errors.